Effective Date: 1st May 2025
At this platform, we are committed to protecting the privacy of our users and safeguarding the
personal information you provide to us through our mobile application and website. This Privacy
Policy outlines how we collect, use, share, and protect your data.
- Information We Collect:
We may collect the following types of personal information from you when you register, subscribe,
or make payments on our platform:
- Full Name
- Email Address
- Phone Number
- Payment Information (details visible from receipts or payment gateways)
- Device information and IP address (for analytics and security)
- Use of Information:
We may use your personal information for the following purposes:
- To provide access to our educational content
- To process subscriptions and payments
- To issue receipts and confirmations
- To send you service-related updates and technical notices
- To send promotional offers, new content updates, and marketing materials via email or
phone number to analyse usage patterns and improve our services
- Data Sharing & Confidentiality:
Your personal information is never sold or shared with unaffiliated third parties for their marketing
purposes. Access to your data is strictly limited to authorized administrators within our company.
We may share certain information with trusted third-party service providers (like payment
gateways) only to the extent necessary to fulfil services (e.g., process payments). These parties are
bound by confidentiality agreements. - Data Security & Limitations of Liability:
We take appropriate technical and organizational measures to secure your personal data. These
include:
- Encrypted storage
- Secure server infrastructure
- Admin-level access control
- Regular system audits
However, no system is 100% immune to cyber threats. In the event of a hacking attempt, data
breach, or cyberattack that is beyond our control or preventive capabilities, we shall:
a. Not be held legally responsible for any misuse or unauthorized disclosure of personal data
caused by such incidents
b. Make reasonable efforts to inform you promptly if your data is compromised
- User Consent for Promotional Communications:
By registering on our platform, you consent to receive promotional emails, SMS, WhatsApp
messages, or in-app notifications from us related to our services, offers, and updates. You can opt
out at any time by following the unsubscribe instructions in the message. - Data Retention:
We retain your data only for as long as your account is active or as needed for legal and operational
purposes. You may request deletion of your data by contacting us at “support@thinkmatte.com”. - Children’s Privacy:
Our services are not intended for individuals under the age of 13. We do not knowingly collect data
from children without parental consent. - Changes to This Policy:
We reserve the right to update this Privacy Policy at any time. We will notify users of significant
changes via email or platform notifications. Changes will be effective after one month (30 calendar
days) for previous customers. - Contact Us:
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Email:
support @thinkmatte.com
Phone: +923218764591